Terms and Conditions

Thank you for booking in with The Canine Crew, we look forward to meeting you and your dog/s. Please read through these terms and conditions carefully and reply with your agreement to gsday@sky.com. You can also send any questions to this email address or contact me on 07949492127. All clients are required to complete and agree to the Terms and Conditions. All your data is confidential and will not be shared with any third party.  Please inform me of any changes in your pet's health or temperament or your personal details to allow me to continue to provide a service tailored to your pet's needs.

Hold Harmless Agreement

By using our services you agree to hold The Canine Crew, its owners, employees and directors harmless from any damage, loss, or claim arising from any condition of the  dog, either known or unknown to us. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases. It is further understood this clause applies to any and all dogs groomed.

GDPR Statement

In order for us to provide the requested services, we are required to obtain and store a limited amount of your personal information. Such information will be stored in accordance with all relevant legislation, will never be shared with any 3rd parties or organisations and will only be used for the purposes of providing the requested or related services. You have the right to request and review any of your personal information. Please make any requests to gsday@sky.com.

Important Behaviour Note

You must inform me prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services. Aggression may not automatically prevent a groom. Knowing about aggression allows me to tailor my groom to your dog and find a way to work with them. Aggression refers to:

• Biting

• Resource Guarding

• Handling difficulties e.g. being picked up

• Any behaviour that endangers the dog or the groomer

Pricing

Any prices provided are an estimate only. Additional charges may be incurred due to:

• Overweight dogs or oversized for the breed

• Unkempt/neglected coats

• Aggressive, senior, nervous or timid dogs that require additional handling

• Fleas and/or ticks

• Dogs that require additional handling for whatever reason

 PRICING.  You can reasonably expect to pay more than the standard price for: Matted, poorly maintained &/or overgrown coats, pets which are difficult to manage or uncooperative during grooming, overweight pets or oversized for the breed standard, timid, anxious or nervous pets, which require frequent breaks & may need special handling, as these cost more time, labour &/or product. The costs are passed on to you.

If I am unable to complete a groom due to behavioural problems or aggression you will be charged the price of the groom. All costs are payable in full at the end of the groom.

Cancellations

We require 24 hours notice for cancelled appointments or the full grooming charge will apply and must be paid in full before re-booking. A reminder will be sent out via text message 48 hours before your appointment. You are most welcome to also request a 24 hour reminder in addition to the 48 hour reminder.

General

The Canine Crew are unable to groom pregnant dogs due to the risks involved.

We will provide services for any dogs noted under the Dangerous Dogs Act provided they are registered on the Index of Exempt Dogs and have the relevant third party insurance. We will request to meet the dog prior to any grooming procedure taking place to get to know them and ensure we can provide the right service for them. 

Dogs covered under the Dangerous Dogs Act:

• Pitbull Terrier

• Dogo Argentino

• Japanese Tosa

• Fila Brasileiro

• XL Bully (As of 31st December 2023)

YOUR PET'S HEALTH AND WELFARE

Whilst your pet is in my care its health and welfare are my primary concern. It will only ever be groomed according to its tolerance of the process. If your pet is fearful of any of the procedures employed during grooming, a workaround or alternative will be employed. Occasionally during grooming a pre-existing condition may be discovered which you may not have been aware of. I will notify you of this so that you can seek veterinary advice. Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet's groom you authorise me to seek emergency veterinary treatment. Please notify The Canine Crew of ANY behaviour, medical, general health, prior grooming issues or medication (if needed during the groom) that your dog/s are on as this ensures a safe groom for myself and your dog/s.

The Canine Crew does not take responsibility if your pet has an allergic reaction to shampoos, conditioners or any products used in the grooming process. Please notify The Canine Crew of any known allergies. I offer a range of products that can be used during the groom and I will discuss these with you to find the most suitable one's for your pet.

GROOM FEEDBACK.  You will be given detailed feedback after every groom. If you have any queries or need further clarification, please just ask or contact me at a later stage. If you are dissatisfied with any aspect of your pet's groom please let me know before I leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. I am more than happy to disclose any details of your pet's groom or advise you about how best to care for your pet's coat.

Fleas & Ticks

The Canine Crew is proud to be a tick/flea free environment. If your dog is known to have a parasitic infestation, we ask that your grooming appointment is rescheduled to a time when your pet is free from said infestation. 24 hours notice must be provided to avoid a cancellation charge. We recommend that you contact your veterinary surgeon to provide you with the best recommended treatment. If fleas are found on your dog, we will use a flea shampoo and be required to do additional disinfection of our transport and equipment. An additional £15 will be charged to your bill. If ticks are found an additional £5 will be charged to include removal. We will not be held responsible for any infection caused by parasites or removal thereof.

Health and Medical Conditions

Procedures within the grooming environment can be stressful for some dogs, especially for senior, young, overweight dogs or those with medical concerns. The process may expose unknown medical conditions or aggravate a current one during or after the groom. The Canine Crew will always aim to make you aware of any issues found during the groom and will advise you if veterinary care is needed. Unless we are deemed to be negligent all medical expenses are the responsibility of the owner. By agreeing to these Terms and Conditions you are expressly agreeing to the following disclaimer:

Elderly, Infirm, Overweight or Young Dogs Disclaimer

A full groom can take in-excess of 3 hours and is physically demanding as well as stressful for some animals. Whilst The Canine Crew make every effort to provide additional support to elderly/infirm/overweight and young dogs we cannot guarantee that your dog will be able to adequately support themselves for the duration of the groom which may result in serious health risks. There is also an increased risk of other injuries such as cuts and grazes. The Canine Crew reserves the right to stop the grooming process at any time with payment in full being due at the end of the groom.

Coat Condition

The Canine Crew practises humanity over vanity. If we are presented with a neglected coat and believe, in our professional opinion, it is kinder to remove the coat than it is to de-mat this will be done in accordance with The Animal Welfare Act 2006. Whilst we will make every effort to identify this as part of the pre-groom consultation and coat assessment there may be occasions where the degree of matting cannot be fully identified until we commence the groom.

In this event we will notify you, show you the matted area and how we plan to clip the coat. In our professional opinion, we do what we believe is in the best interest of the welfare of the dog. By agreeing to these Terms and Conditions you are expressly agreeing to the following De-Matting disclaimer:

De-Matting Disclaimer

Under the Animal Welfare Act 2006, it is an offence to cause unnecessary suffering to an animal: – this includes prolonged ‘de-matting’ which is painful and detrimental to the welfare of the dog. If you bring in your dog with more than 15 minutes of de-matting work, we are required by the Act to clip your dog short humanely or refer you to your vet to do the same. We will only attempt to de-matt 5% of a dog – which equates to about 50p sized mat behind each ear, same size in the armpits and perhaps one or two in the groin or tail area. We have assessed your dog’s coat and found it to be matted, therefore it needs to be clipped short. This can be prevented by daily brushing with a slicker brush and comb. We will be happy to explain the correct way to brush your dog and suggest a grooming programme that will allow us to achieve the look you would like for your dog, this may involve more frequent visits and will certainly involve daily grooming at home. When a dog’s coat becomes matted, it causes discomfort as the matts pull tightly on the skin and underlying health conditions may not be visible. When a matted coat is clipped short, it may occasionally reveal sore, reddened and irritated skin, this is due to the fact that the skin has not been able to breathe, and air circulation is not restored. Clipping a matted coat can take longer and cause additional wear and tear on our equipment so a further fee may be chargeable in addition to the normal groom price.

The process of de-matting increases the risk of injury including but not limited to cuts and grazes, skin irritations caused by the shortness of the clipper blades that will be used as well as possible haematomas. In addition, you may see some behavioural changes such as head shaking, excessive scratching, licking and “scooting”. This is where the dog will scrape their back end on the floor to relieve itching and irritations. Should you have any concerns you should seek advice from your usual vet.

Additional charges may be incurred due to the wear on equipment, additional products used, as well as time and skill needed to remove matting. The Canine Crew is not responsible for any complications or health conditions caused or revealed by shaving down your dog due to matting and will endeavour to explain all the risks to you at the time of the groom. 

Behavioural Charges

Aggression

Owners have the obligation to inform The Canine Crew of any known aggressive behaviour traits their pet may have to other animals or humans. Specifically, the owner must inform The Canine Crew if they have been advised by previous groomer(s) of any of the aforementioned behaviours.

Nervous/Anxious Dogs

Although The Canine Crew caters to dogs with nervous traits, owners have the obligation to inform us of any such behaviours in order for us to cater to their needs to the best of our ability.

Behavioural charges will be decided by The Canine Crew depending on the severity of the behaviour and the time, skill, and equipment required to groom the dog. If your dog should bite you agree to be responsible for loss of earnings and equipment damage. We reserve the right to refuse service if we believe your dog may become a danger to itself or those within the grooming environment. In the event any of these behaviours present during the groom the session may be stopped at any time and the full fee incurred.

PHOTOGRAPHS.  Your pet may be photographed before, during or after its groom. Photographs may be used on The Canine Crew’s website, Instagram, Facebook or other printed materials.  Please let me know if you prefer your pet not to be photographed.

TIME KEEPING.  Please be punctual. I work by appointment only; the appointment slot allocated for your pet's groom has been booked at your request exclusively. I do not double book appointments; a no-show is lost income. I also offer a free appointment reminder; by text, messenger, Whatsapp or phone. Just tell me your preference.

CANCELLING YOUR DOG'S APPOINTMENT I respectfully request 24 hours’ notice if you need to cancel your pet's appointment. The slot can then be resold.

NEGLECTED & MATTED COATS.  In the event that your pet's coat needs to be clipped down to release it from matting or coat neglect,The Canine Crew, its owner and operator are not liable for any post-grooming effects of this procedure, which is not without risk.

Any humane dematting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 (clause 5 - Animals are to be protected from pain, injury and suffering).  De-matting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn't possible, the only humane way to deal with this will be to completely shave off the coat.